Return Policy

This Return Policy explains the conditions under which products purchased through the Nexmart website may be returned.

By placing an order through our website, you agree to the terms outlined in this Return Policy.

Return Eligibility

Eligible products may be returned within 14 calendar days from the date your order is marked as delivered.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories, manuals, labels, and tags.
• Be accompanied by proof of purchase or order confirmation.

Nexmart reserves the right to reject return requests that do not satisfy these requirements.

Eligible Orders

Only delivered orders are eligible for return.

Orders that are still being processed, packed, shipped, or in transit cannot be returned.

If you need to cancel an order before it has been shipped, please refer to our Cancellation Policy.

How to Request a Return

Eligible returns may be initiated through your Nexmart account for delivered orders.

Where applicable, customers may also contact our Customer Support team for assistance.

Submitting a return request does not automatically authorize the return of a product.

Customers should wait until their return request has been reviewed and approved before sending any item back to Nexmart.

Return Approval

Every return request is reviewed individually.

If additional information or photographs are required, Nexmart may request them before approving the return.

Once approved, customers will receive instructions for returning the product.

Product Condition

Returned products must be received in the same condition in which they were delivered.

Products showing signs of:

• misuse
• physical damage
• alteration
• missing accessories
• excessive wear

may not qualify for return.

Return Shipping

Unless the return results from an error made by Nexmart, customers are generally responsible for return shipping costs.

Where Nexmart shipped the wrong item or the product arrived damaged, Nexmart may cover the applicable return shipping costs.

Inspection

After the returned product is received, it will be inspected to verify compliance with this Return Policy.

If a returned product does not meet the conditions outlined in this Return Policy, Nexmart reserves the right to reject the return and return the item to the customer where applicable.

Inspection results determine whether the return is accepted.

Where applicable, approved returns will proceed according to the Refund Policy.

Non-Returnable Items

The following products are generally not eligible for return:

• Products returned after the 14-day return period.
• Products that have been used beyond reasonable inspection.
• Products damaged due to customer misuse or negligence.
• Items marked as Final Sale, Clearance, or Non-Returnable.
• Gift cards, promotional vouchers, or digital products, where applicable.

Exchanges

Where stock is available, Nexmart may offer a replacement or exchange instead of a refund for eligible products.

Exchange requests remain subject to product availability and approval.

International Returns

Customers placing international orders may be responsible for return shipping costs, customs duties, taxes, and other applicable import charges unless the return results from an error made by Nexmart.

Changes to This Policy

Nexmart reserves the right to modify or update this Return Policy at any time.

Any changes become effective immediately upon publication on this website.

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Need Help?

If you have any questions regarding this policy or require assistance, our Customer Support team is here to help.

Nexmart

Email: support@nexmart.com