Refund Policy

This Refund Policy explains the circumstances under which refunds may be requested, approved, and processed for purchases made through the Nexmart website.

By placing an order through our website, you agree to the terms outlined in this Refund Policy.

Refund Eligibility

Refunds may be granted under the following circumstances:

• The product received is damaged or defective.
• An incorrect item was delivered.
• The product received is materially different from the description displayed on our website.
• The order could not be fulfilled due to circumstances attributable to Nexmart.
• A return has been requested for an eligible delivered order and has been approved in accordance with our Return Policy.

Refund eligibility is subject to verification and approval by Nexmart.

Return Approval

Only delivered orders that are eligible under our Return Policy may be considered for a refund.

Customers may initiate a return for eligible orders through their Nexmart account or by contacting our Customer Support team where applicable.

Please do not return any product until your return request has been reviewed and approved by Nexmart.

Approval of a return request does not automatically guarantee a refund.

Refunds are processed only after the returned product has been received, inspected, and approved.

Inspection of Returned Products

Once the returned product is received, Nexmart will inspect the item to verify that it meets the requirements outlined in our Return Policy.

If the returned product satisfies the applicable return conditions, the refund request will be approved and processed.

Refund Processing

Approved refunds will be issued using the original payment method whenever possible.

Refunds are generally processed within 7 to 14 business days after approval.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

Cash on Delivery (COD) Orders

For orders paid using Cash on Delivery (COD), approved refunds will be processed through a bank transfer or another mutually agreed payment method, as the original payment was made in cash.

Customers may be required to provide valid banking details to facilitate the refund.

Shipping Charges

Shipping and delivery charges are generally non-refundable.

However, shipping charges may be refunded where:

• An incorrect product was delivered.
• The product arrived damaged due to our handling or fulfillment process.
• The return resulted from an error made by Nexmart.

Refunds Will Not Be Issued For

Refunds will generally not be approved for:

• Products returned after the applicable return period.
• Products that have been used, altered, or damaged due to customer misuse or negligence.
• Products returned without their original packaging, accessories, or essential components.
• Items identified as Final Sale, Clearance, or Non-Returnable.
• Gift cards, promotional vouchers, or digital products, where applicable.

International Orders

For international purchases, customers may be responsible for return shipping costs, customs duties, taxes, or other import-related charges unless the return is the direct result of an error made by Nexmart.

Right to Refuse Refunds

Nexmart reserves the right to refuse any refund request that does not comply with this Refund Policy or where fraudulent activity, abuse of the return process, or policy violations are reasonably suspected.

Changes to This Policy

Nexmart reserves the right to update or modify this Refund Policy at any time.

Any changes will become effective immediately upon publication on this website.

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Need Help?

If you have any questions regarding this policy or require assistance, our Customer Support team is here to help.

Nexmart

Email: support@nexmart.com