Cancellation Policy

This Cancellation Policy explains when and how orders placed through the Nexmart website may be cancelled.

By placing an order through our website, you agree to the terms outlined in this Cancellation Policy.

Order Cancellation Eligibility

Customers may request to cancel an order before it has been dispatched for shipment.

Cancellation requests are reviewed based on the current order status.

Once an order has been shipped, it can no longer be cancelled and will instead be subject to our Return Policy, where applicable.

Requesting a Cancellation

Customers may request an order cancellation through their Nexmart account for eligible orders or by contacting our Customer Support team.

Submitting a cancellation request does not automatically guarantee that the order can be cancelled.

Cancellation requests are processed based on the order's fulfillment status at the time the request is received.

Orders That Cannot Be Cancelled

Orders generally cannot be cancelled if they have:

• Already been dispatched for shipment.
• Already been delivered.
• Already entered the shipping process where cancellation is no longer operationally possible.

Customers wishing to return a delivered order should refer to our Return Policy.

Refunds for Cancelled Orders

If an order is successfully cancelled before shipment and payment has already been completed, any eligible refund will be processed in accordance with our Refund Policy.

Refund processing times may vary depending on the payment method and financial institution.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, successful cancellation before shipment will simply cancel the order, as no payment has yet been collected.

Orders Cancelled by Nexmart

Nexmart reserves the right to cancel an order where necessary, including but not limited to:

• Product unavailability.
• Pricing or listing errors.
• Payment verification issues.
• Suspected fraudulent or unauthorized activity.
• Circumstances beyond our reasonable control.

Where payment has already been received, eligible refunds will be processed in accordance with our Refund Policy.

Changes to This Policy

Nexmart reserves the right to modify or update this Cancellation Policy at any time.

Any changes become effective immediately upon publication on this website.

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Need Help?

If you have any questions regarding this policy or require assistance, our Customer Support team is here to help.

Nexmart

Email: support@nexmart.com